Arval Car Sharing
De new dimension in business car sharing for your employees
De new dimension in business car sharing for your employees
The app is easy to use. But if you can’t manage to figure everything out, then this how-to guide will help you. So, what do you want to do?
The Arval Car Sharing app allows you to view your scheduled reservations. To do this, go to the menu, tap Trips and then Scheduled. You can then see which vehicle you have reserved here.
You can do this easily in the app. Just tap Trips in the app menu and select the desired reservation.
Go to the allocated vehicle. The trip starts as soon as you tap Lock/Unlock. The door will open automatically, and off you go.
You can start the trip up to 30 minutes before the scheduled time. The vehicle is allocated to you from then on.
To do this, tap Lock/Unlock. You can open the vehicle again by tapping the same button.
You can do this easily in the app. On the main screen, tap the + above Extend. Select the desired end time and confirm.
You can only end a trip if you have returned the vehicle to where you picked it up.
Tap End Trip. You will then be asked whether you are sure. If so, tap Close and end.
The last thing someone wants to do when they start a trip is fill up straight away. So, please make sure the tank is full when you return the vehicle. Use the fuel pass for this, which is usually located behind the sun visor.
To make the most of an electric vehicle, it’s best to make sure the battery is full. So, don’t end your trip until you have plugged the charger into the vehicle. Start the charging session on the charging station by using the charging pass, which is usually located behind the sun visor.
You can end the trip at any time as described above. Once the trip has ended, the vehicle is ready to be used by the next person.
Not to worry. You can simply carry on using the vehicle until you finish the trip. Please note that this may have a knock-on effect for someone who needs the vehicle after you, so please always let our customer service team know. The number can be found on the Customer Service page* in the app.
*Opening hours: Monday to Friday between 8:00 AM and 6:00 PM.
No. You can only end the trip after you have returned the vehicle to where you picked it up.
Assuming you’ve returned the vehicle to where you picked it up, this can be caused by several other factors.
Please contact our customer service on the number provided on the Customer Service page*, and we’ll be happy to help you fix the problem.
*Opening hours: Monday to Friday between 8:00 AM and 6:00 PM.
That’s annoying, but no need to worry. We’ll sort it out for you. Please contact our customer service, and one of our team will unlock the vehicle remotely for you. The number can be found on the Customer Service page* in the app
*Opening hours: Monday to Friday between 8:00 AM and 6:00 PM.
Always make sure that you and your passengers are safe before you do anything else. Call the police first if necessary, then call our customer service on the number found under Customer Service* in the app. You must report the accident to your employer’s fleet manager. There may have some procedures you need to follow.
*Opening hours: Monday to Friday between 8:00 AM and 6:00 PM.